Frequently asked questions
Do you have a question about your order or do you want to know more about our products? Don’t hesitate to contact us!
Email us at [email protected] or fill in the contact form below.
Frequently asked questions
1.1 I have not received a packing slip, but would like to receive one
As of June 20, 2022, we will no longer add a packing slip to orders. If you would like to receive a packing slip or invoice, please send an email to [email protected].
1.2 Who is Oceonics?
Oceonics is a webshop for plastic-free products founded by Annemieke & Kelly with the mission to create a zero waste world. In about us you can find a complete background story. Since June 2021, Karole has taken over from Annemieke and Kelly.
Oceonics is registered in the Dutch chamber of Commerce as 80336019.
1.3 How can I recycle the used blades?
The blades are made of metal, so the used ones you can collect as old metal.
1.4 What are the delivery costs?
We are full of ambition, but we have not yet reached the size to sent the packages for free. For these shipping costs we ensure that the package arrives quickly in a sustainable package.
Netherlands
The shipping costs below €50 are €4,50. We do not charge shipping costs for orders in the Netherlands above €50.
Belgium
For deliveries to Belgium we charge a € 8,99 shipping fee.
Luxembourg
For deliveries to Luxembourg we charge a € 11,50 shipping fee.
Germany
For deliveries to Germany we charge a € 9,- shipping fee.
France
For deliveries to France we charge a € 14,- shipping fee.
Italy
For deliveries to Italy we charge a € 14,50 shipping fee.
1.5 How can I return an item?
If an article is not to your liking, then you have the option to return it within 14 days. Hygiene is important for many of our products, these products can only be returned if the seal is not broken. More information about returns can be found here.
1.6 What should I do when an items is damaged during delivery?
1.7 When can I expect to receive my order?
We do our utmost to ship your order as soon as possible. We aim to deliver the package to PostNL no later than the next working day. The package will then be delivered within 1-2 working days.
In weeks 33, 34 and 35, due to holidays, adjusted shipping times and shipping days apply. In week 33 we will ship on Monday and Friday. In week 34 we will ship on Monday and Wednesday. In week 35, we don't ship the orders. Orders placed between August 22 and September 2 will be shipped on September 3.
Oceonics depends on other parties for the transport of packages. If a package takes longer to arrive, we are not liable for it. If a package has not been delivered after 3-4 days, please contact us.
! Please note that the delivery times are longer between 11 November (singles day) and the holidays (1 January). This is due to the busyness of our transport partners and we cannot influence this. Our advice is to order gifts in time.
1.8 How is my payment processed?
1.9 Are all your products 100% plastic free?
Our search for plastic-free bathroom products sounds simpler than it actually is. For example, a plastic lid or a plastic laminated casing quickly creeps into a packaging process. Therefore we cannot promise that all our products are completely plastic-free. In our fight against plastic we continue to search for the best plastic-free products and are happy to accept this challenge! At Oceonics we believe that every little bit helps and that you can start with yourself. Just like the famous chocolate manufacturer Tony Chocolonely, who wants to make chocolate production 100% slave-free, we hope to do this for plastic. By gaining insight into where the addition of plastic takes place in the production process, we want to eliminate the plastic from our entire chain.